Frequently Asked Questions
Everything you need to know about shopping with Cowshed Interiors.
What are your standard delivery times?
We typically process orders within 1-2 business days. Standard delivery within the UK usually takes 3-5 working days, while larger furniture items may require a specialized courier service and take 7-14 days.
How do I return an item if I change my mind?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in a resaleable condition. Please contact our support team to initiate a return and receive a postage label.
Do you offer international shipping?
Currently, we primarily ship within the UK. However, we can arrange international shipping for specific items upon request. Please email us with your location and the items you are interested in for a custom quote.
Are your products handmade or sustainably sourced?
Many of our collections feature artisan-crafted pieces and reclaimed materials. We prioritize suppliers who share our commitment to quality craftsmanship and ethical sourcing to ensure your home decor is both beautiful and responsible.
What should I do if my order arrives damaged?
We take great care in packaging our items, but if your order arrives damaged, please notify us within 48 hours of delivery. Include photos of the damage and the packaging so we can arrange a replacement or refund immediately.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options through PayPal, Apple Pay, and Google Pay for your convenience.